PRIVACY POLICY
Effective Date: 8 July 2025

1. Who We Are

Sigma Compliance Solutions Ltd (“we”, “our”, “us”) is a provider of transport compliance and consultancy services. We are registered in England & Wales, with our office at:
15 Holland Park, Clacton-on-Sea, Essex, CO15 6NL

For the purposes of data protection law, we are the Data Controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Data: name, email, phone number, job title, company name

  • Technical Data: IP address, browser type/version, time zone, cookies

  • Usage Data: website navigation, page interactions, referral sources

  • Marketing Data: your communication preferences, responses to campaigns

3. How We Collect Your Data

We collect data through:

  • Direct interactions (forms, emails, phone calls, meetings)

  • Website usage tracking (cookies, analytics tools)

  • Third-party tools (e.g. CRM platforms, lead gen forms)

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide services

  • Manage customer relationships

  • Send marketing communications (only where legally permitted)

  • Improve our website and services

  • Fulfil legal obligations

5. Lawful Basis for Processing

We rely on the following lawful grounds:

  • Consent – for optional marketing communications

  • Contractual necessity – to provide services you’ve requested

  • Legitimate interests – to improve operations, prevent fraud, grow the business

  • Legal obligation – to comply with tax, regulatory, or statutory requirements

6. Data Sharing

We may share your data with:

  • IT and website service providers

  • CRM and marketing platform providers (e.g. email systems)

  • Legal or regulatory authorities when required

We ensure all third parties meet GDPR obligations.

7. International Transfers

We do not routinely transfer your data outside the UK. If we do, it will be protected using standard contractual clauses or other lawful safeguards.

8. Data Retention

We keep your data only as long as necessary:

  • Enquiries: up to 12 months

  • Clients: up to 6 years after last activity

  • Marketing: until you unsubscribe or withdraw consent

9. Your Rights

Under UK GDPR, you have rights to:

  • Access your data

  • Rectify inaccuracies

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Home)

To exercise your rights, email us at info@sigmacompliancesolutions.co.uk